Medical record is a confidential vital document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

If you wish to transfer any information to another medical practitioner or legal service, kindly make therequest in writing. Verbal and Email requests will NOT be entertained under any circumstances. Further, there may be third party constraints applicable to certain specialist letters and information. Hence, we may need to get clearance from those specialists before the information can be released.

As you are aware, it takes a lot of effort to prepare and maintain patient clinical records, both in written format and in the computer. With most of the patients, the clinical notes run in to many pages. Hence, when a request for transfer of medical record is made, we need to follow the current legal arrangement that stipulates that we send a copy of the record and retain the original. In many situations, the doctors personally have to make copies of relevant notes and letters, for privacy reason, which is time consuming. This will mean that the patients will need to pay a fee for preparing the copies and posting of the documents to another doctor or legal service.

If you need further information on this issue, you may contact the Practice Manager by email: manager@bmcmedical.com.au

We look forward for your co-operation in this matter.